カスタマー・サービス:人間!A real live Customer Service person

February 21, 2009: 日米関係Culture Shock

先日は息子のゲームが壊れて、メーカーに電話しなくてならなかった。京都の本社の元花札のメーカー。電話したら、人間が出ました。吃驚しました。アメリカの会社だったら、きっとまずガイダンスが出て、本物の人間としゃべるのに苦労する。N社の場合はまず人間が出ました。感心しました。亀清みたいな小さな旅館も「人」を大事にしています。日本のおもてなしはすばらしい!
The other day, one of our kids' game went kapput, so I had to call the manufacturer. I really dreaded doing so, as in the States, that would mean getting a recorded message and fighting your way through the prompts until reaching a real live person. But when I called this particular company (a certain company headquartered in Kyoto and originally started making hanafuda cards), a human being answered. I was shocked. Little ryokans like us pride ourselves on our personal omotenashi service. It's good to see big corporations here do the same.



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